MyChart

MyChart is a secure, online patient portal that gives you access to your health information anytime and at no cost.  It allows medical and personal health information and helps you monitor your health status to make more informed decisions regarding your health.

With MyChart, you can see your:

• after-visit summaries
• upcoming appointments
• test results
• progress reports
• discharge notes
• medical imaging report and more!

You can add your medications, allergies and health measurements, such as blood pressure and weight.

You can access information and results for any care or testing that you have had done at the following facilities:

• Deep River & District Hospital
• The Ottawa Hospital
• The University of Ottawa Heart Institute 
• Renfrew Victoria Hospital
• St. Francis Memorial Hospital
• Hawkesbury and District General Hospital
• The Ottawa Hospital Academic Family Health Team
• Kemptville District Hospital
• Winchester and District Memorial Hospital

If you have had testing done at other facilities the results of those tests may not be visible through MyChart – please contact your care provider for additional information.

My Chart is free for patients.

Use the MyChart activation code on your After Visit Summary by using this link and following the instructions  

https://epicapps.toh.ca/mychart    or

Contact the Hospital 1-613-756-3044 Ext 242 or 277 for assistance or

Complete this Activation Form and Fax to 1-613-756-0106 or Email to mychart@sfmhosp.com

Click for the Activation Form 

You can download the MyChart app for your Apple or Android device to manage your health information on the go!  To install the Mychart app, go to the App Store or Google Play Store and search for “Mychart.”

Apple      or      Google

The mobile apps contain many of the same features as the MyChart website.

1. Use this link to activate the MyChart login page https://epicapps.toh.ca/mychart
2. From the MyChart login page, click “sign Up Now” in the New User section
3. Enter your activation code and other personal verification items, such as your health card number and  your date of birth.  Click Next.
4. On the next page, choose the following:
   • MyChart username:    This should be something that others wouldn’t be likely to guess but easy for you to remember.  It cannot be changed at any time.
   • Password:   This should be a unique combination of numbers and letters, using both uppercase and lowercase letters.   Your password must be [at least eight characters long] and must be different from your MyChart username.  Choose a password that you don’t use for other websites.
   • Security question.  This question will be used to verify your identity if you forget your MyChart password.  Choose a security question from the list and enter your answer.  Your answer cannot include you MyChart password.
5. On the next page, choose whether you want to receive a notification message in your personal email when there is new information available in you MyChart account.  If you opt to receive email alerts, enter your email address. 

For your security, your activation code expires after 14 days.  Also, it is no longer valid after the first time you use it.

Contact the support team at St. Francis Memorial: 1-613-756-3044 Ext 242 or 277 or Email mychart@sfmhosp.com

You only receive email alerts when new information (lie lab results, messages and appointment reminders) appearing Mychart.  If you are not getting alerts:

• Check your Junk Mail folder for email alerts.  If you see messages there, change the settings on your email filter to allow these messages.
• Check your notification preferences in MyChart.  Click on “Settings” and select “Notifications” to make sure your correct email address is entered and that you are signed up for the alerts you want to receive.
• If you have checked these setting and you still are not receiving email alerts, please contact mychart@sfmhosp.com

On the MyChart Login page click the "Forgot my Password" or "Forgot my Username".  You will have to enter your username, date of birth and health card number or medical record number.   The next screen will explain the process to regain access.  You will be sent a code by email that you will have to enter.  Once this is done, you will be logged in.  If you are still having trouble logging in, you can contact the support team at the hospital where you typically receive care.